Call Us: 0403 226 280

FAQs

Frequently Asked Questions

Balloon Bouquet FAQ's

  • How long do your bespoke balloon bouquets last?

    Our amazing balloon bouquets are treated with a special formula to increase longevity, so you can be certain that with proper care, your delivery will last between three and seven days or even longer. If care is taken to keep the bouquet away from sunlight and heat (and playful child-sized hands), it’s not unusual for some bouquets to last a month! Instructions come with each bouquet.

    We use only the very best quality balloons to ensure that they last longer and the colours are spectacular!

  • How and when do I make payment?

    Gift delivery payments can be made either via Paypal in our online store or via credit card on the phone.

    To accept a quote and book Balloons That Rock for a décor setup for any event, you must first pay the booking fee of 50% of the total cost. The final payment is due on delivery.

    Unless we have approved other arrangements, payments should be made before your event or delivery. Sorry, we do not accept personal cheques.

  • What do I need to know about orders being delivered?

    Deliveries are usually made between 1pm and 4pm Monday to Friday, and between 9am and 12pm on Saturdays and Sundays (please call us if you need a different time and we’ll aim to accommodate). For a $20 flat rate, we deliver to these Central Coast suburbs:

    • Avoca
    • Bateau Bay
    • Bensville
    • Berkeley Vale
    • Blackwall
    • Blue Bay
    • Booker Bay
    • Chittaway Bay
    • Chittaway Point
    • Copacabana
    • Daleys Point
    • Davistown
    • Empire Bay
    • Erina
    • Erina Heights
    • Ettalong Beach
    • Forresters Beach
    • Fountaindale
    • Glenning Valley
    • Gosford
    • Green Point
    • Holgate
    • Hardys Bay
    • Horsfield Bay
    • Kangy Angy
    • Kariong
    • Killarney Vale
    • Killcare
    • Kincumber
    • Koolewong
    • Lisarow
    • Long Jetty
    • Macmasters Beach
    • Mardi
    • Matcham
    • Narara
    • Niagara Park
    • Ourimbah
    • Palmdale
    • Picketts Valley
    • Point Clare
    • Point Frederick
    • Saratoga
    • Shelly Beach
    • Somersby
    • Springfield
    • St Huberts Island
    • Tascott
    • Terrigal
    • Tuggerah
    • Tumbi Umbi
    • The Entrance
    • Toowoon Bay
    • Wamberal
    • Woy Woy
    • Wyoming
    • Wyong

    Call us on 0403 226 280 for a delivery quote to all other Central Coast, Sydney and Newcastle areas. Minimum orders do apply. Same day delivery is available- call us on 0403226280 by 10am to place a same day RUSH order (depending upon availability- to ensure we are available we recommend ordering a week prior!).

    Please be certain there will be someone available to receive deliveries. We accept no responsibility for the deterioration of balloon goods left unattended due to no-one being available to accept the delivery. A recall fee may be charged if we need to re-deliver.

  • May I pick up my order?

    Balloon bouquets are often very large and need to be treated somewhat gently. To ensure a bouquet arrives at its destination safely and intact, we prefer to deliver orders. We strive to make our delivery fees as low as possible. While we prefer to deliver, we can arrange for a customer pick-up at Erina if needed. Call us on 0403 226 280 to make this arrangement.

  • Are there any safety concerns?

    We recommend that children are supervised with balloons, and broken pieces are immediately discarded. Sucking helium is dangerous and can kill- so please do not suck helium from balloons, ever! Balloons are good fun, but they are not good for our pets or wildlife. Keeping balloons away from pets and quickly disposing of deflated balloons will keep tame and wild animals from choking on or ingesting them. All of our balloons are professional grade latex and foil balloons. If in doubt with a latex allergy, we recommend a foil balloon bouquet.

Balloon Decor FAQ's

  • Is there a booking fee?

    Yes. To accept a quote and book Balloons That Rock for your event, you must pay the booking fee of 50% of the total cost. Once a booking fee is paid, we decline all other opportunities for that date/time. We have a minimum décor delivery order of $75 + travel fee.

  • Do you carry liability insurance?

    We are insured and can provide proof of business liability insurance upon request. We will treat your home, your guests, and your party location with the utmost respect and provide a professional service. We assume no responsibility or liability for accidents or damage caused by party guests.

    Returns policy: Balloons That Rock will cheerfully cancel any order and refund in full any gift bouquet payments provided it is cancelled by 9am the day before the delivery date requested. Décor booking fees and payments are only refundable with 7 days’ written notice of cancellation. In the unlikely event that you are not fully satisfied with your balloons after the delivery is made, we will happily investigate the matter and refund in full or part if deemed appropriate.